Summary :

The PFQA Coordinator will assist the PFQA Department in various tasks including pulling daily reports, making daily Selections, setting the Pre-Funding Quality Assurance tracking item in Lakewood and adding the selections to the monthly Selection report.

The PFQA Coordinator will maintain PFQA’s New Broker & New Loan Officer lists. They will also work closely with the PFQA Manager to ensure seasoning requirements are met on selected loans and will perform other assigned tasks as needed.

Essential Job Functions :

Review the daily PFQA Seasoning Report and copy reviews needed to Seasoning review tracking excel spreadsheet.

Determine through research of documentation in the file, including Note, Mortgage, credit report, title commitment, payoff, and any other document available, that seasoning requirements are met and VA Funding Fee is correct.

Recognize / identify critical issues and communicate or escalate to manager as needed.

Communicate when needed to both internal and external contacts clearly and concisely.

Respond to elevated items quickly and work with Managers to expedite resolution.

Work with management staff as needed to resolve problems and questions in a timely manner.

Provide timely reports as needed or requested.

Able to manage multiple processes and effectively shift between them throughout the day.

Run & download PFQA’s daily reports, make Selections and add to monthly Selection report.

Add Pre-Funding Quality Assurance tracking item in System to loans selected daily.

Maintain & update as needed PFQA’s New Broker & New Loan Officer lists.

Special Projects / additional duties as assigned.

Maintain regular and punctual attendance.

Other Related Duties :

Performs other related duties as assigned.

Supervisory Responsibilities :

This position is an individual contributor with no direct reports.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Able to manage multiple processes and effectively shift between them throughout the day.

High level of organizational skills.

Adaptable to change and shifting priorities.

Knowledge of Microsoft Office Suite.

Knowledge of mortgage documents.

Education and / or Experience :

High School Diploma

Zero (0) to two (2) years related work experience.

Language Skills :

Individual must have the ability to read and interpret loan file documentation, company policies, procedures, guidelines, reports and legal documents.

Mathematical Skills :

Candidate must be able to use a calculator, Microsoft Excel spreadsheet utilizing Amortization Schedule, and have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability :

Individual must have the ability to define problems, collect pertinent information, determine the facts, and draw valid conclusions.

Certificates, Licenses, Registrations :

None required.

Work Complexity :

Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.

May be required to highlight areas of concerns / problems and puts forth solutions to supervisor. Problems and issues faced are generally routine, but often require interpretation of FFOC’s procedures or policies to resolve problems.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds.

Equal Employment Opportunity :

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act :

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities :

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position.

Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Last updated : 2024-04-28